We assess the importance and effectiveness of your core IT processes

We conduct a complete the Diagnostic program to get the data you need to start your process improvement journey. You will get a customized report highlighting your organization’s most pressing IT process needs.

Infotech Research

Map Your Process Landscape

Determine which processes you and your team believe need more attention so that you can effectively allocate your time and resources.

Explore Each IT Process

Dive deeper into each process’ performance. Highlight contentious areas and understand how aligned your team is for each process.

Build Team Alignment

Use the results to facilitate an alignment exercise with your team. Build consensus by getting opposing views on the table.

Ownership & Accountability

Assign process ownership and hold team members accountable for process improvement initiatives to ensure successful implementation and to realize the benefits from more effective processes.


Get the data you need to start your process improvement journey. Your  customized report will highlight your organization’s most pressing IT process needs, prioritized by its effectiveness and importance to the business.